About the role
As Customer Success Manager, you will work closely with our international customers to help them get the most out of Photon Sports. You will support customers from onboarding onwards, helping them integrate our technology into their daily work and turn its capabilities into lasting value.
This is a proactive role that combines strong customer relationships with a commercial mindset. You will drive adoption, retention and account development, while contributing to how we deliver Customer Success as we grow.
You will work closely with colleagues across Sales, Performance Science and Product, connecting customer needs with the expertise and support available within Photon Sports.
Key responsibilities
- Build and manage strong relationships with customers across our international customer base.
- Lead onboarding and help customers get started with confidence.
- Drive ongoing adoption and help customers make effective use of our technology.
- Hold regular customer reviews to understand goals, assess progress and agree on next steps.
- Identify opportunities to expand existing accounts through additional systems, services or broader use.
- Support retention by identifying challenges early and working proactively to resolve them.
- Collaborate with Sales, Performance Science and Product to deliver a consistent customer experience.
- Bring customer feedback into product development and internal priorities.
- Develop and improve Customer Success processes as our customer base grows.
- Support strategic accounts and customer projects.
Who we are looking for
You combine strong relationship skills with an understanding of sport and athletic performance. You are comfortable working with professionals in elite sport and can connect their needs with the value our technology provides.
We believe you bring:
- Relevant experience in professional sports, sports technology, sports science, strength and conditioning, or performance analysis.
- The ability to build trust and develop long-term customer relationships.
- A proactive and structured approach, with confidence managing several accounts and priorities.
- A commercial mindset and an interest in customer retention and account growth.
- The ability to explain technology and performance data clearly.
- Strong communication skills in English.
- The ability to work independently and collaborate effectively in a remote environment.
Experience in Customer Success, account management or a similar customer-facing role is valuable.
The opportunity
This is an opportunity to work at the intersection of sports technology, performance science and elite sport.
You will work with ambitious teams and performance professionals around the world, helping them improve how they test, understand and develop athletic performance.
As part of a growing international company, you will have meaningful responsibility, close collaboration with the team and the opportunity to shape how we support and develop our customers over time.
Interested in joining us?We’d love to hear from you. Send your application or any questions to Anders Tånger, CEO, at anders.tanger@photonsports.com.
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